WHAT IF I NEED THE ITEM WITHIN DAYS OR A WEEK?
In this case we can offer in-stock collection items only, since all of our personalised items are made to order.
Please contact us prior purchase, to make sure we have your selected item in stock and ready to ship – before ordering.
WILL I BE CHARGED SALES TAX?
Sale tax is applicable on all international orders.
Most orders to the USA are tax free.
All other international shippings (EU, ASIA, AU) are subject to state sales tax.
For all international sales, local duties and fees will apply and paid on the customers behalf, whenever applicable. Clients will pay for any additional taxes for commodities.
For all international sales, the price paid is stating only the price for the commodity.
For domestic sales (Israeli): Stated price online is including the 17% VAT.
The price stated online is for a local pickup. Any shipping, whether international or domestic, will include an extra charge.
DO YOU PROVIDE A WORLDWIDE SHIPPING
All items are shipped with recognized carriers domestic and internationally.
Items take 3-5 days to arrive at your doorstep after being shipped.
HOW CAN I CANCEL MY ORDER?
If it has been less than 24 hours since you placed your order, please email us immediately and we will refund you.
DO YOU OFFER EXCHANGE FOR FAULTY ITEMS?
If there is an issue with your product, please let us know immediately.
We want to hear from you and we will do everything possible to rectify the situation.
To get in touch with us, please email us: studio@YAMAjewelry.com.
YOUR SATISFACTION IS OUR MAIN CONCERN.
ARE YAMA ITEMS MADE OF GOLD?
All YAMA pieces are cast in 14K or 18K gold metal.
Items are delicately engraved with the YAMA logo and either 585 (14K gold, 58.5% fine gold) or 750 (18K gold, 75% fine gold).
Each product is delivered with a certificate of authenticity from YAMA.
IS YAMA's PERSONALISED DESIGN SERVICE FOR ENGAGEMENT RINGS ONLY?
No! We design for all special occasions: birthdays, anniversaries, births, weddings, and even just for love.
AM I ABLE TO DESIGN A PIECE USING A HEIRLOOM STONE?
Yes! We would be happy to work with you and design the perfect setting to enhance your stone.
We recommend delivering the stone to us prior to the design process to allow us to scan it accurately to our design software.