Shipping

WHAT IF I NEED THE ITEM WITHIN DAYS OR A WEEK?

In this case we can offer in-stock collection items only, since all of our personalised items are made to order, and take 14-30 days.


Please contact us prior purchase, to make sure we have your selected item in stock and ready to ship – before ordering.

WILL I BE CHARGED BY ADDITIONAL TAX?

Sale tax is applicable on all international orders.

Most orders to the USA are tax free.
All other international shippings (EU, ASIA, AU) are subject to state sales tax.

For all international sales, local duties and fees will apply and paid on the customers behalf, whenever applicable. Clients will pay for any additional taxes for commodities.

For all international sales, the price paid is stating only the price for the commodity.


For domestic sales (Israeli): Stated price online is including the 17% VAT.
The price stated online is for a local pickup. Any shipping, whether international or domestic, will include an extra charge.

DO YOU PROVIDE A WORLDWIDE SHIPPING

All items are shipped with recognized carriers, domestic and internationally.
Our shipping method is fast and accurate. Items take around 2-3 days to arrive to your doorstep.

The jewelry is insured until the moment it leaves a YAMA shop. Any other responsibility or insurance is due to the client or the shipping company.

My Order

HOW CAN I CANCEL MY ORDER?

If it had been less than 24 hours since you initially placed your order, please email us immediately and we will fully refund you.

DO YOU OFFER EXCHANGE FOR FAULTY ITEMS?

If you feel your item arrived damaged in any way, please let us know immediately.

We want to hear from you and we will do everything possible to rectify the situation.

To get in touch with us, please email us: studio@YAMAjewelry.com.

YOUR SATISFACTION IS OUR MAIN CONCERN.

Product

ARE YAMA ITEMS MADE OF GOLD?

All YAMA items are casted in 14K or 18K gold alloy.

Items are delicately engraved with the YAMA logo and the gold alloy. 585 stands for 14K gold, which is 58.5% fine gold.

Engraving of 750 stands for 75% fine gold, which is known as 18K gold.


Each product is delivered with a certificate of authenticity produced by YAMA.

IS YAMA's PERSONALISED DESIGN SERVICE FOR ENGAGEMENT RINGS ONLY?

ANSWER
Not at all.
We design for all occasions: birthdays, anniversaries, birth (push gifts), weddings and more.
Please view this page for more inspiration.

IS IT OPTIONAL TO DESIGN USING A HEIRLOOM STONE I ALREADY OWN?

ANSWER
YES.
If you already own a stone, we would be happy to work with you and design the perfect setting to enhance it.
Better delivering it to us before we begin with the design process, so that we could plan the jewel around an existing stone, and scan it accurately to our design software.

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